Staff AI Operations Builder
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Staff AI Operations Builder (AI/LLM): Architecting the AI-native operating engine for Mail by building internal AI products, agentic workflow orchestration, operating dashboards, knowledge engines, and workflow automations. Focus on designing reliable, secure, observable multi-agent and RAG pipelines with automated LLM evals and human-in-the-loop validation to prevent inaccuracies and hallucinations.
Location: United States of America
Salary: $143,625 - $299,375/yr
Company
Mail is transforming into an AI-native organization, building internal systems that learn, decide, and execute.
What you will do
- Architect and deploy full-stack internal AI products, from secure backend LLM integrations and agent orchestration to frontend operating interfaces.
- Define platform architectures, engineering patterns, guardrails, and controls for reliability, data permissions, enterprise privacy, and observability.
- Set up automated LLM evaluation (Evals), output validation, and human-in-the-loop workflows to mitigate hallucinations and inaccuracies.
- Build reusable API layers using developer frameworks such as AWS Bedrock and Vertex AI, and advanced orchestration patterns.
- Design and continuously optimize multi-agent orchestrations and RAG pipelines that synthesize real-time business context from product metadata.
- Convert ambiguous sources (e.g., Jira, Google Workspace, analytics dashboards) into structured, queryable knowledge networks.
Requirements
- 8+ years of software engineering and/or platform architecture experience with a focus on full-stack application development.
- Experience designing, implementing, and evaluating LLM-backed applications, multi-agent frameworks, RAG architectures, or automated internal operations systems.
- Production experience with AI platforms such as AWS Bedrock and Vertex AI, plus modern coding assistants (e.g., Cursor, Claude Code).
- Experience building custom API integrations with enterprise tools (e.g., Jira, Confluence, Google Workspace) to automate manual processes.
- Strong software engineering skills including Python, TypeScript, React, Node.js, and relational/non-relational data systems.
- Excellent written and verbal communication skills for presenting complex technical architectures to senior stakeholders.
Culture & Benefits
- Flexible hybrid work options; occasional in-person events or team sessions may be requested with advance notice.
- Comprehensive benefits including healthcare and a 401k, plus education stipends and backup childcare.
- Compensation may include discretionary annual bonus or commissions.
Hiring process
- Recruiter screens and role fit discussion.
- Interviews focused on architecture, AI/LLM systems, and delivery in ambiguous environments.
- Final evaluation with senior stakeholders.
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