Account Manager Support DACH (SaaS)

Company

hirify.global is a global SaaS platform for travel and spend management, serving more than 10,000 companies with over 1,800 employees across 12 offices.

What you will do

• Manage a large portfolio of longtail DACH customers across Travel and Spend products.
• Handle a high volume of inbound customer messages and resolve issues quickly and effectively.
• Represent customer needs internally, coordinate with technical teams, and educate customers about product features.
• Identify recurring issues and develop efficient processes to improve support operations.
• Build deep product knowledge across the customer journey and support customers using one or both solutions.
• Identify account growth opportunities, including cross-selling between Travel and Spend.

Requirements

• Native or advanced German and fluent English required.
• Interest in the travel industry and/or SaaS products.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong customer focus and problem-solving skills.
• Collaborative approach with the ability to work across departments.
• Basic commercial acumen, motivation to learn, and curiosity about AI-enabled tools.

Culture & Benefits

• IRL-first working model with three days per week in the office.
• Competitive compensation with equity ownership.
• Vacation days, public holidays, private healthcare or gym allowance, and life insurance.
• Paid parental leave, volunteering time, wellbeing support, and flexible compensation.
• Up to 20 Work from Anywhere days per year and language lessons in English, Spanish, and Catalan.
• Relocation support to selected hubs and a four-week paid sabbatical after five years.

Hiring process

• 30-minute virtual Talent Acquisition interview.
• 30-minute Hiring Manager interview, followed by a 60-minute assessment interview in person or virtually.
• 30-minute virtual values interview.