Technical Support Engineer (AWS/Python)

TL;DR

Technical Support Engineer (AWS/Python): Providing L2 support for a high-fidelity cloud emulator platform with an accent on troubleshooting distributed systems and cloud-based architectures. Focus on resolving complex customer issues for Brazilian clients and reproducing technical scenarios using Docker and IaC tools.

Location: Remote (Brazil)

Company

hirify.global is a Series A startup building a high-fidelity emulator and local cloud development platform to revolutionize cloud development processes.

What you will do

• Ensure reliable L2 support coverage for the Brazilian client Itau during BRT hours.
• Investigate and resolve complex customer issues by reproducing scenarios using various technologies.
• Extend support to other Americas-based customers as capacity permits.
• Maintain professional, empathetic, and clear communication with customers via written and verbal channels.

Requirements

• 2–4 years of experience in a technical support role handling production issues.
• Must be based in Brazil.
• Proficiency in Python and strong expertise in AWS.
• Experience with Docker, container networking, and IaC tools (Terraform, Pulumi, AWS CDK/SDK).
• Fluency in both English and Portuguese (written and verbal).
• Strong understanding of Linux, macOS, and Windows for log analysis and debugging.

Nice to have

• Knowledge of PowerShell, Bash, or other scripting languages.
• Familiarity with Kubernetes, Helm, or Azure.
• Experience with Snowflake.
• Proficiency with CI/CD pipelines such as GitHub Actions or GitLab CI.

Culture & Benefits

• Fully remote work environment.
• Competitive salary.
• Annual company retreat.
• Friendly and inclusive workplace with community guilds and online events.
• Two additional company-wide holidays.