Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Providing proactive technical support and advocacy for premium customers using an AI-native security platform with an accent on onboarding, health checks, and complex issue resolution. Focus on building strong relationships with stakeholders from SOC teams to C-suite and driving customer success through technical expertise.

Location: Must be based in Brazil

Company

CrowdStrike is a global leader in cybersecurity, providing an advanced AI-native platform to stop breaches and protect modern organizations.

What you will do

• Serve as the primary technical contact and advocate for premium customers.
• Onboard new customers and conduct proactive health checks and product training.
• Research and resolve complex technical issues, leading cross-functional groups when necessary.
• Collaborate with internal stakeholders to document customer feedback and drive product improvements.
• Identify renewal risks and support sales teams in account expansion opportunities.
• Create knowledge base content to share best practices across the organization.

Requirements

• Professional fluency in English is required.
• Must be based in Brazil.
• Bachelor’s degree or equivalent experience.
• Experience working with Windows Server operating systems.
• Strong knowledge of enterprise web technologies and security infrastructures.
• Ability to travel up to 25% of the time.

Nice to have

• Bachelor’s degree in Computer Science.
• CISSP or ITIL certification.
• 3+ years of experience in SaaS customer success or technical support.
• Deep expertise in Linux and Mac platforms.
• Experience with Python scripting and REST APIs.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leave.
• Professional development opportunities for all employees.