Director, Client Management and Growth

TL;DR

Director, Client Management and Growth (IT Services): Driving renewals, expansion, and net revenue retention for managed services with an accent on building trusted C-level relationships and strategic account growth. Focus on designing structured playbooks, leading high-performing teams, and delivering measurable business results across a global enterprise client base.

Location: Remote (Global)

Company

hirify.global is a global IT services and consulting company that bridges enterprise and start-up innovation, supporting digital transformation for large-scale organizations since 1989.

What you will do

• Own end-to-end renewal and expansion performance for managed services to ensure high net revenue retention.
• Design and implement structured playbooks for renewals and expansions focused on value realization.
• Drive upsell and cross-sell processes aligned with client growth roadmaps and executive-level goals.
• Lead, coach, and develop a high-performing client management team.
• Foster long-term partnerships through effective stakeholder engagement and proactive risk management.
• Collaborate cross-functionally to align customer strategies with delivery, product, and financial objectives.

Requirements

• Proven track record in driving renewals, expansions, and net revenue retention within IT managed services or SaaS environments.
• Experience managing strategic enterprise accounts and building strong C-level relationships.
• Strong leadership skills with prior experience mentoring account management or client success teams.
• Deep understanding of revenue growth strategies and value-based client engagement.
• Excellent analytical, negotiation, and communication skills in a global business environment.
• Bachelor’s degree or higher in Business, Technology, or a related field.

Culture & Benefits

• Culture of Relentless Performance with a 99% project success rate.
• Comprehensive compensation and benefits package including health insurance.
• Flexible work-from-anywhere culture.
• Extensive professional development opportunities including certifications and mentorship.
• Inclusive, multicultural environment with regular team-building events.
• Commitment to social sustainability and community empowerment.