Inside Sales Executive

TL;DR

Inside Sales Executive: Managing and growing a portfolio of longtail academic publishing customers with an accent on renewal, retention, and upselling. Focus on building long-term customer relationships, identifying sales opportunities, and ensuring customer satisfaction through proactive engagement.

Location: Must be based in or within a commutable distance of Philadelphia, PA, USA. This is a hybrid role requiring at least 3 days per week in-office attendance.

Salary: Approximately $65,000 base + sales bonus.

Company

hirify.global is a leading international academic publishing, business intelligence, and events group listed on the London Stock Exchange.

What you will do

• Proactively manage renewals and retention for a portfolio of longtail customers.
• Identify and execute upselling and cross-selling opportunities for books and journals.
• Conduct regular outreach via phone, email, and virtual meetings.
• Collaborate with the Campaigns Manager to leverage promotional offers.
• Track and report on key sales performance metrics and renewal rates.
• Act as a trusted advisor to ensure customers derive maximum value from their purchases.

Requirements

• Must have the right to live and work in the US.
• Must be able to work from the Philadelphia office at least 3 days per week.
• Proven experience in managing customer accounts and achieving sales targets.
• Strong negotiation, communication, and problem-solving skills.
• Ability to analyze customer data to identify trends and opportunities.
• Excellent organizational skills with the ability to manage multiple accounts.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision.
• 401(k) retirement plan with company match.
• Generous paid time off including 15 vacation days, 10 sick days, and birthday leave.
• Up to 4 weeks of paid parental leave.
• Flexible working schedule and supportive work-life balance culture.
• Training and development opportunities within a thriving global business.