Senior Client Success Manager

TL;DR

Senior Client Success Manager (Media/Marketing): Leading strategic account management and multi-channel campaign delivery for a global media platform with an accent on relationship growth, commercial expansion, and cross-functional leadership. Focus on driving integrated partnerships across digital publishing, events, and research while mentoring junior team members.

Location: Must be based in or able to commute to London, UK (Hybrid)

Company

hirify.global is a leading global media and marketing platform delivering award-winning content, events, and creative solutions for the marketing industry.

What you will do

• Lead strategic planning and execution for key client accounts to ensure campaign objectives are exceeded.
• Act as a trusted advisor to clients, identifying growth, retention, and upsell opportunities.
• Partner with Sales teams on pre-sale activities, pitches, and the development of creative proposals.
• Oversee end-to-end delivery of multi-channel campaigns including content, events, and research.
• Provide line management and mentorship to junior team members like Account Executives and Managers.
• Drive internal process excellence, best practices, and seamless coordination across Editorial, Production, and Data teams.

Requirements

• Must be based in or able to commute to London, UK
• Proven experience in client success, account management, or project management within media, marketing, or events.
• Strong background managing strategic client partnerships and multi-channel campaigns.
• Experience in a senior or leadership role with line management or mentoring responsibilities.
• Commercially minded with a track record of identifying growth and upsell opportunities.
• Experience supporting or contributing to pre-sales and pitch processes.

Culture & Benefits

• 28 days holiday plus early finish on Fridays.
• Enhanced family leave package and company-wide mentoring programme.
• Discretionary bonus scheme based on business performance.
• Learning & Development fund and opportunities.
• Hybrid working environment with dog-friendly offices.
• Two paid volunteering days per year.