Customer Success Manager (RCM)

TL;DR

Customer Success Manager (RCM): Designing and owning customer success processes for MSK provider groups with an accent on revenue cycle management (RCM) operations. Focus on diagnosing revenue cycle issues, managing third-party billing vendors, and maximizing financial performance for healthcare providers.

Location: Remote (Global); optional office in New York City

Company

hirify.global is a Series B startup that provides a platform for MSK provider groups and specialty clinics to optimize care delivery and clinic operations.

What you will do

• Manage relationships with provider groups to ensure high customer satisfaction and retention.
• Act as the subject matter expert for all RCM-related questions and escalations.
• Lead the onboarding of new customers and the implementation of the tech platform.
• Oversee third-party billing partners, holding vendors accountable to SLAs and performance benchmarks.
• Manage front-end (prior authorizations, eligibility) and back-end (AR work-down, denial management) RCM operations.
• Analyze and present monthly reports on clinical and financial outcomes to practice leadership.

Requirements

• 7–10 years of experience in RCM leadership or customer-facing revenue operations within MSK, orthopedic, or procedural specialties.
• Deep expertise in full-cycle RCM, including denial management and vendor performance oversight.
• Strong working knowledge of coding and billing for pain management and orthopedics (CPT, ICD-10-CM/PCS, HCPCS Level II).
• Ability to translate complex RCM data into executive-level strategic action plans.
• Proven experience managing multi-stakeholder projects independently in a fast-paced environment.
• Proficiency with Google Drive, Microsoft Office, and common EHR/practice management systems.

Nice to have

• Professional coding certification (CPC, CCS, COC or equivalent).
• Degree in Health Information Management or specialty credentials such as COSC or CASCC.

Culture & Benefits

• Competitive salary and meaningful equity.
• Unlimited PTO.
• Fully-distributed, remote-first culture.
• Access to a NYC office for optional in-person collaboration.
• High-ownership environment with opportunities for rapid professional growth.