Customer Service Agent (Education)

TL;DR

Customer Service Agent (Education): Providing assistance and resolving inquiries for customers of a professional development academy with an accent on service quality and operational support. Focus on managing customer records, resolving complex issues, and ensuring a positive user experience.

Location: Must be based in Los Angeles, CA, USA

Salary: $35,000 – $39,000 annually

Company

hirify.global is committed to helping individuals and organizations unlock their full potential through innovative learning solutions and professional development programs.

What you will do

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information regarding services, programs, and company policies.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain detailed and accurate customer records.
• Process customer requests and follow up to ensure satisfaction.
• Collaborate with internal departments to address customer needs effectively.

Requirements

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities effectively.
• Proficiency with computer systems and standard office applications.
• Location: Must be based in Los Angeles, CA, USA

Culture & Benefits

• Competitive annual salary.
• Career growth and advancement opportunities.
• Ongoing professional development and skills enhancement.
• Supportive and collaborative work environment.
• Comprehensive training and onboarding.