Customer Support Specialist

TL;DR

Customer Support Specialist (Customer Support): Ensuring clients’ customers receive top-notch support by responding to inquiries across multiple channels with an accent on professional communication and troubleshooting. Focus on solving product and service issues and collaborating with teammates to improve the overall customer experience.

Location: Must be located within the United States

Salary: from $20/hr

Company

A talent cloud providing professional remote staffing solutions to various clients.

What you will do

• Respond to customer inquiries via phone, email, and chat.
• Provide fast, friendly, and professional assistance to end-users.
• Troubleshoot product and service issues to find optimal solutions.
• Maintain detailed and accurate records of customer interactions.
• Stay updated on client products, services, and policies.
• Collaborate with teammates and share feedback to improve customer experience.

Requirements

• Location: Must be located within the United States.
• English: Fluent proficiency in speaking, writing, and reading.
• A reliable internet connection and computer.
• Ability to work independently in a distraction-free home office.
• Positive, professional attitude and passion for helping others.

Nice to have

• Previous customer support experience.

Culture & Benefits

• Fully remote work arrangement.
• Flexibility with both full-time and part-time options available.
• Competitive hourly pay.