Customer Support Specialist

TL;DR

Customer Support Specialist: Responding to customer inquiries via phone, email, and chat, troubleshooting product issues, and maintaining interaction records with an accent on fast, friendly, professional assistance. Focus on collaborating with teammates and sharing feedback to improve customer experience.

Location: Fully remote, but must be located within the United States

Competitive hourly pay from $20/hr

Company

hirify.global provides customer support services to clients.

What you will do

• Respond to customer inquiries via phone, email, and chat
• Provide fast, friendly, and professional assistance
• Troubleshoot product and service issues to find optimal solutions
• Maintain detailed and accurate records of customer interactions
• Stay up to date on client products, services, and policies
• Collaborate with teammates to continuously improve customer experience

Requirements

• Must be located within the United States
• Fluent in speaking, writing, and reading English
• Reliable internet connection and computer
• Positive, professional attitude and passion for helping others
• Ability to work independently in a distraction-free home office

Culture & Benefits

• Fully remote work within the US
• Full-time and part-time options available
• Competitive hourly pay