Sr. Product Growth Manager (Starlink)

TL;DR

Sr. Product Growth Manager (Starlink): Leveraging deep consumer insights and rigorous experimentation to drive improvements in the Starlink.com purchase journey with an accent on conversion metrics, A/B testing, and funnel optimization. Focus on designing research programs, optimizing checkout flows, and translating behavioral data into high-impact product enhancements.

Location: Bastrop, TX (Hybrid). Must be a U.S. citizen, permanent resident, refugee, or asylee (ITAR requirements).

Company

SpaceX is developing revolutionary technologies to enable human life on Mars and provides global low-latency broadband internet via Starlink.

What you will do

• Lead the consumer insights program for Starlink's direct-to-consumer business, designing research programs (surveys, interviews, usability tests).
• Develop customer personas, journey maps, and behavioral segmentation frameworks to guide growth and product decisions.
• Own Starlink.com conversion and funnel performance KPIs, driving improvements in acquisition and checkout flows.
• Build and execute a high-velocity A/B testing and experimentation roadmap based on customer hypotheses.
• Partner with Product, Design, and Engineering teams to optimize landing pages and post-purchase activation experiences.
• Create SQL dashboards to connect behavioral data with qualitative insights for executive reporting.

Requirements

• Bachelor's degree.
• 8+ years of experience in consumer insights, market research, growth experimentation, and driving conversion metrics.
• Compliance with U.S. Government export regulations (ITAR): Must be a U.S. citizen, national, lawful permanent resident, refugee, or asylee.
• Advanced SQL skills for building funnel dashboards.
• Proven expertise in funnel optimization, checkout improvement, and subscription growth.

Nice to have

• 10+ years of experience in consumer tech, e-commerce, or subscription businesses.
• Python experience.
• Experience working in early-to-growth stage startups with lean teams.

Culture & Benefits

• Opportunity to work on a mission-driven project to expand high-speed internet access worldwide.
• High-impact role sitting at the intersection of research, growth, and e-commerce.
• Collaborative environment working closely with cross-functional engineering and design teams.