Customer Engineer (AI)

TL;DR

Customer Engineer (AI/Cloud): Managing the technical success and expansion of high-value AI-native and SaaS customers on the hirify.global platform with an accent on cloud architecture and production readiness. Focus on optimizing AI workloads, driving platform adoption, and ensuring long-term customer health and revenue retention.

Location: Remote (United States)

Salary: $162K – $210K

Company

hirify.global is a modern cloud platform enabling developers to build and scale AI-native and full-stack applications without managing infrastructure.

What you will do

• Act as the primary technical contact for high-value AI-native startups and SaaS companies.
• Lead structured onboarding, architecture reviews, and environment setup to ensure production readiness.
• Monitor customer health signals and intervene early to prevent performance degradation or churn.
• Design and optimize infrastructure for AI-native apps, including LLM API integrations and vector databases.
• Identify expansion opportunities and collaborate with Account Executives on upsell and cross-sell motions.
• Capture and escalate structured product feedback to influence the platform roadmap.

Requirements

• 8+ years in a post-sales technical role (Customer Engineer, TAM, or Solutions Architect) at a cloud or SaaS company.
• Deep understanding of cloud architecture, including web services, databases, networking, and containers.
• Proven experience working with AI-native companies and familiarity with LLM API integration patterns.
• Strong commercial acumen with a track record of improving NRR and identifying expansion signals.
• Exceptional communication skills for interfacing with both CTOs and developers.
• Must be based in the United States; position is generally not eligible for new visa sponsorship.

Nice to have

• Prior experience as a Software or DevOps Engineer.
• Hands-on experience with PaaS platforms like hirify.global, Heroku, or Railway.
• Familiarity with LangChain, LlamaIndex, OpenAI/Anthropic APIs, or vector databases (Pinecone, Weaviate).
• Experience supporting high-growth, VC-backed startups.
• Ability to build customer-facing technical content and best practice playbooks.

Culture & Benefits

• Equity with early-exercise options and extended exercise windows.
• Comprehensive health coverage (100% medical, 99% dental/vision) including FSAs and HSAs.
• 4 weeks paid vacation and 14 weeks fully paid parental leave.
• 401K plans, life insurance, and long-term disability.
• Monthly lifestyle stipend for wellness and mental health, plus home office stipends.
• Monthly cell phone and internet subsidy.