Partner Success Manager (Medtech)

TL;DR

Partner Success Manager (Medtech): Driving client engagement and growth for a pediatrician-led medical group with an accent on client retention and contract performance. Focus on building lasting partner relationships with health plans and optimizing financial performance through value-based care.

Location: Remote (United States). Willingness to travel (20%) is required.

Salary: $110,000 - $140,000

Company

hirify.global is a tech-enabled medical group providing virtual-first and in-home care for children with special health care needs.

What you will do

• Manage a portfolio of health plan partnerships, acting as the primary point of contact for client partners.
• Track and manage contractual requirements to ensure accurate and timely reporting and deliverables.
• Utilize data to communicate performance stories and manage the total cost of care for clients.
• Coordinate the resolution of client escalations and collaborate with internal teams to solve pain points.
• Represent the voice of the customer to inform the product and solution development process.
• Identify and socialize opportunities to optimize financial performance internally.

Requirements

• Must be based in the United States.
• 5+ years of experience in a client-facing or customer success role, preferably with health plans.
• Deep understanding of the healthcare ecosystem, specifically value-based care and Medicaid health plans.
• Proven ability to drive business results and a commercial mindset suitable for a growth-stage environment.
• Strong critical thinking, problem-solving skills, and the ability to work cross-functionally.

Nice to have

• Experience working at an early to mid-stage startup company.

Culture & Benefits

• Competitive medical, dental, and vision insurance.
• 401(k) with 4% match, 100% vested from day one.
• Company-funded HSA, Healthcare and Dependent Care FSA.
• 20 days PTO plus 10 company holidays and 2 floating holidays.
• Employer-paid short and long-term disability and life insurance.
• Paid new parent leave and eligibility for an employee equity purchase program.