Senior Manager, Customer Success (Healthtech)

TL;DR

Senior Manager, Customer Success (Healthtech): Managing a portfolio of health system clients to maximize the value of a clinical AI platform with an accent on relationship building, value realization, and cross-functional coordination. Focus on driving product expansion, executing renewals, and advocating for customer needs to improve the AI-driven revenue intelligence solution.

Location: Remote (United States)

Salary: $140,000 - $160,000

Company

hirify.global builds clinical AI that helps hospitals translate care into payment by connecting clinical context with revenue intelligence.

What you will do

• Manage a portfolio of live health system customers, acting as a trusted advisor to help them achieve business objectives.
• Lead the transition from Sales to CS, overseeing implementation and the go-live process for new clients.
• Develop CS playbooks, onboarding processes, and team templates in collaboration with leadership.
• Monitor client performance and report financial impact to executives to drive renewals and product expansion.
• Act as the voice of the customer, delivering feedback to internal teams to drive product enhancements.
• Coordinate with internal resources to resolve customer issues and facilitate necessary solutions.

Requirements

• 7-10+ years of experience in customer success or account management, primarily within the health tech space with hospital or health system clients.
• Familiarity with DRGs and how they translate into payment.
• Must be based in the United States.
• Strong ability to handle ambiguous roles and navigate complex customer conversations.
• Exceptional written and verbal communication skills.

Nice to have

• Experience with hospital revenue cycle, billing, or CDI operational workflows.
• Previous experience at a startup, specifically as an initial Customer Success Manager.
• Proficiency with Salesforce, ChurnZero, or similar tools.
• Comfort with ad hoc data analytics.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance with 75% premiums covered.
• Remote-first work environment within the US.
• Unlimited PTO and 10 paid holidays.
• 401(k) with a 4% company match.
• Up to 12 weeks of paid parental leave.
• Fast-paced environment with minimal bureaucracy.