Senior Client Success Manager (Medtech)

TL;DR

Senior Client Success Manager (Medtech): Managing client relationships within a defined territory to ensure successful onboarding and long-term adoption of AI-driven heart disease diagnostics with an accent on client health monitoring and retention. Focus on driving clinical adoption, conducting business reviews, and collaborating cross-functionally to expand the customer base.

Location: Must be based in Atlanta or Florida, US

Base Salary: $135,000–$145,000; TTC: $155,250–$166,750

Company

hirify.global is a healthcare company revolutionizing heart disease diagnosis through AI-driven precision diagnostic solutions to prevent heart attacks.

What you will do

• Serve as the primary point of contact for healthcare clients including hospitals, imaging centers, and cardiology practices.
• Conduct regular business reviews and utilization assessments to ensure client satisfaction and retention.
• Partner with Client Services and Implementation teams to ensure seamless onboarding and drive ongoing adoption.
• Track key client metrics such as NPS and utilization to proactively identify and resolve risks.
• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion.
• Champion the voice of the customer internally, providing feedback to product and service teams.

Requirements

• Bachelor’s degree, preferably in healthcare, life sciences, or business.
• 7+ years of experience in client success or account management, preferably in healthcare or SaaS.
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers.
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (Tableau or Looker).
• Willingness to travel within the territory up to 40%.
• Must be based in Atlanta or Florida, US.

Nice to have

• Experience in a startup environment (Series A-C).
• Spanish language proficiency.

Culture & Benefits

• Culture based on core values: Humility, Excellence, Accountability, Remarkable, and Teamwork.
• 15% target annual bonus.
• Stock options and comprehensive paid benefits.
• Modern digital collaboration environment using Google Workspace, Slack, Confluence, and Jira.