Sales Operations Strategist (LegalTech)

TL;DR

Sales Operations Strategist (LegalTech): Leading high-impact strategic projects and leveraging advanced sales analytics to drive organizational efficiency with an accent on process mapping and workflow design. Focus on diagnosing performance gaps, building scalable tools, and optimizing the sales-to-CX handoff.

Location: Onsite at the Reno, NV office

Salary: $96,000 - $153,600

Company

hirify.global is a corporate formation specialist that helps businesses launch and grow throughout the U.S. through comprehensive business formation, tax planning, and bookkeeping services.

What you will do

• Execute end-to-end Sales Operations projects, including process mapping, journey decomposition, and frontline adoption strategies.
• Analyze sales and contact center performance data to identify trends and perform root cause analysis to resolve gaps.
• Deliver reports and dashboards using Thoughtspot, Hex, Microsoft Dynamics, and Salesforce via SQL and advanced data modeling.
• Audit CRM workflows and design documentation for inbound/outbound sales motions and telephony processes.
• Translate business needs into technical specifications and facilitate cross-functional alignment workshops.
• Identify operational risks and build efficiency models to evaluate workflow effectiveness and agent effort.

Requirements

• 5+ years of experience in sales operations, business operations, or a related field.
• Expertise in process mapping and workflow design for high-velocity sales and contact center operations.
• Advanced proficiency in Excel or Google Sheets for data modeling and intermediate to advanced SQL skills.
• Experience with BI tools including Thoughtspot, Hex, and Salesforce (SFDC).
• Strong background in CRM workflow auditing, SOP design, and change governance.
• Must be based in or able to work onsite in Reno, NV.

Nice to have

• Experience in contact or call center operations.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k with matching contributions.
• Paid Time Off and wellness benefits, including mental health and fertility support.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Culture focused on diversity, inclusion, and work-life balance.