Sales Operations Business Architect III

Location: Onsite at the Reno, Nevada office, United States; occasional travel may be required.

Salary: $96,000–$153,600 annually, with potential annual or incentive bonuses and restricted stock units.

Company

hirify.global provides legal and business formation services, including corporation and LLC formation, tax planning, bookkeeping, estate planning, and retirement planning.

What you will do

• Lead Sales Operations projects from process mapping and journey decomposition through workflow design, pilots, experiments, and frontline adoption.
• Analyze sales and contact center data to identify trends, root causes, performance gaps, and improvement opportunities.
• Create standardized and ad hoc reports, dashboards, and scorecards using ThoughtSpot, Hex, Salesforce, Microsoft Dynamics, SQL, and advanced Excel or Google Sheets models.
• Audit CRM and sales workflows, assess agent adherence, and design processes for inbound and outbound sales, contact routing, and telephony.
• Develop SOPs and operational documentation, gather requirements, and translate business needs into technical specifications.
• Facilitate cross-functional workshops, improve sales-to-CX handoffs, assess operational risks, and support sales leaders and frontline teams.

Requirements

• 5+ years of experience in sales operations, business operations, or a related field.
• Experience leading operational projects and process improvements in high-growth or high-volume environments.
• Expertise in process mapping, journey decomposition, workflow design, CRM workflow auditing, SOP development, and operational readiness planning.
• Advanced Excel or Google Sheets skills and intermediate to advanced SQL proficiency.
• Experience with BI and reporting tools such as ThoughtSpot, Hex, and Salesforce SFDC.
• Strong cross-functional facilitation, requirements gathering, change governance, and business-to-technical translation skills.

Nice to have

• Contact center or call center operations experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Paid time off.
• Health Savings Account and Flexible Spending Account.
• Short- and long-term disability insurance.
• Wellness benefits including fertility support, mental health services, One Medical, and lifestyle benefits of up to $250.