Manager, Expansion Account Manager (SaaS)

TL;DR

Manager, Expansion Account Manager (SaaS): Leading and scaling a high-impact account management team to drive revenue expansion and customer retention with an accent on sales execution and pipeline growth. Focus on optimizing upsell playbooks, leveraging customer data for strategic segmentation, and coaching a high-performing team to exceed quotas.

Location: Hybrid in Denver, Atlanta, Chicago, or Phoenix (2-3 days per week in office)

Salary: $127,000 – $176,000 OTE

Company

hirify.global provides a comprehensive platform for small businesses to manage payroll, health insurance, 401(k)s, and HR.

What you will do

• Lead and develop a high-performing Expansion Account Management team focused on revenue growth and retention.
• Drive goal setting and hands-on coaching to exceed expansion and retention targets.
• Optimize sales processes, KPIs, and upsell playbooks to scale cross-sell efforts and engagement.
• Leverage customer data and CRM analytics to refine targeting, segmentation, and strategic decisions.
• Collaborate cross-functionally to improve customer loyalty and maximize long-term customer value.

Requirements

• 3+ years of experience leading high-performing SaaS or tech account management/sales teams.
• Proven track record in driving expansion revenue and quota attainment.
• Advanced skills in Excel modeling and data analysis to identify key performance metrics.
• Proficiency in CRM tools, with a strong preference for Salesforce.
• Proven experience integrating AI tools into daily workflows (writing, research, prep, and summarization).
• Must be based in Denver, Atlanta, Chicago, or Phoenix.

Culture & Benefits

• Competitive base pay, benefits, and equity (RSUs).
• Culture of accountability, continuous learning, and data-driven performance.
• Support for a diverse workforce with a commitment to equal opportunity employment.
• Flexible hybrid work arrangement with designated office days.