It Support Specialist (Finance)

TL;DR

IT Support Specialist (Finance): Provide high-quality end-user support and manage core employee technology platforms with an accent on identity and access management, device lifecycle operations, and operational process improvements. Focus on troubleshooting complex technical issues, supporting SaaS applications, and enhancing IT service delivery in a hybrid work environment based in San Francisco.

Location: San Francisco, California, hybrid with office attendance required at least twice a week

Salary: $82,000 - $102,000

Company

hirify.global is a leading AI contracting platform transforming agreements into assets, trusted by major organizations and recognized as an industry leader in contract lifecycle management.

What you will do

• Provide end-user support for laptops, mobile devices, conferencing tools, and productivity applications.
• Serve as escalation point for complex technical issues with clear communication and service mindset.
• Administer and support platforms including Google Workspace, Slack, Zoom, Okta, and other SaaS applications.
• Manage onboarding/off-boarding and employee lifecycle processes with focus on accuracy and security.
• Support identity and access operations including provisioning, deprovisioning, MFA, SSO, and access hygiene.
• Manage device lifecycle operations including procurement, deployment, inventory, repairs, and refreshes.

Requirements

• Location: Must be based in or near San Francisco with hybrid work and office attendance at least twice weekly
• 4+ years experience in IT support, IT operations, or related function in fast-paced environment.
• Hands-on experience with macOS hardware, collaboration tools, mobile devices, and SaaS employee environments.
• Experience with Google Workspace, Slack, Zoom, Okta, and identity/access management concepts.
• Strong troubleshooting skills and experience in ticketing or IT service management systems.
• Good security and compliance instincts with ability to operate within access controls and audit processes.

Culture & Benefits

• 100% health coverage for employees and 75% for dependents with buy-up options.
• Generous leave policies including gender-neutral parental and compassionate leave.
• Paid time off with flexibility to take time as needed.
• Monthly stipends for wellbeing, hybrid work, and cell phone use.
• Mental health support through therapy, coaching, and digital tools.
• 401(k) plan with employer match and pre-tax commuter benefits for US employees.