Client Support Engineer (Windows)

TL;DR

Client Support Engineer (Windows/IT Support): Providing full-time onsite technical support for clients with an accent on workstation maintenance, network connectivity, and hardware resolution. Focus on diagnosing system incidents, managing Active Directory and Office 365, and coordinating with third-party vendors for hardware repairs.

Location: On-site, 5 days a week at client locations. Must have access to a reliable vehicle and valid driver’s license.

Company

hirify.global is a technology solutions provider focusing on Cloud, Cyber Security, Networking, and Managed Services.

What you will do

• Provide full-time onsite support at various client locations.
• Analyze and document client/server network environments to resolve incidents quickly.
• Perform rapid analysis and resolution of workstation-level incidents.
• Coordinate hardware repairs with third-party vendors and assist remote engineers.
• Resolve issues related to Office 365, connectivity, file restores, and remote access (Citrix/Terminal Services).
• Install and configure new PCs, hardware, software, and peripherals.

Requirements

• Bachelor’s or Technical Degree or equivalent experience.
• 2-4+ years of desktop support experience.
• Proficiency in Active Directory and Microsoft Office/Outlook configurations.
• Experience troubleshooting workstation hardware and mobile devices.
• Strong communication skills to explain technical information to non-technical users.
• Valid driver’s license and access to a reliable vehicle.

Nice to have

• In-depth knowledge of Windows OS and experience with Windows Server.
• Experience with Apple OS, VMWare, iOS, and Android.
• Knowledge of monitoring and remote management tools.
• Certifications: CompTIA A+, Net+, Mimecast Level 1, or Fortinet NSE1/NSE2.

Culture & Benefits

• Competitive salary and bonus package.
• Comprehensive medical and dental benefits.
• 401(k) plan with matching contributions.
• "Work hard, play hard" corporate culture with strong opportunities for career growth.