Support Engineer II (IT Support)

TL;DR

Support Engineer II (IT Support): Providing first-line technical support, monitoring system health, and ensuring security compliance with CMMC and NIST 800-171. Focus on troubleshooting diverse OS environments, managing cloud identities in Azure and Google Workspace, and maintaining strict security protocols for PII.

Location: Hybrid. U.S. citizenship is required.

Salary: $85,000–$95,000

Company

Industrial Security Integrators (IsI) provides professional security integration and compliance services for regulated environments.

What you will do

• Provide first-line support for email troubleshooting, password resets, and account provisioning.
• Perform administrative tasks in Azure, Google Workspace, and ticketing systems.
• Troubleshoot Windows, Mac, and Linux operating systems and resolve basic API connectivity issues.
• Utilize RMM tools for remote desktop support and proactive system health checks.
• Execute IT support tasks aligned with CMMC and NIST 800-171 compliance requirements.
• Develop and refine Standard Operating Procedures (SOPs) to enhance service delivery.

Requirements

• U.S. citizenship is required by federal regulation.
• Must have held, currently hold, or have interim eligibility for security clearance.
• 4 to 6 years of experience in an IT support-focused role.
• Certifications: CompTIA A+, Azure Fundamentals (AZ-900), and Microsoft 365 Fundamentals (MS-900).
• Strong knowledge of M365 (Commercial & GCC/GCC-High), Azure AD, Teams, VPNs, and DNS.
• Understanding of cloud computing concepts (SaaS, PaaS, IaaS, DaaS).

Culture & Benefits

• Competitive salary range and comprehensive benefits package.
• Generous paid time off (PTO).
• Flexible hybrid work schedule.
• Opportunities for professional growth and technical training.
• Collaborative company culture that values teamwork and continuous improvement.