Customer Service Engineer (IT Support)

TL;DR

Customer Service Engineer (IT Support): Performing troubleshooting and repair of end-user computing hardware including PCs, laptops, and printers with an accent on desk-side support and IMAC activities. Focus on resolving hardware failures, supporting VIP users, and maintaining high customer satisfaction metrics.

Location: Melbourne, FL, USA

Salary: $20.50/hr

Company

Global leader in delivering technology services and solutions to the world’s most demanding clients.

What you will do

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers in an end-user environment.
• Provide dedicated technical support to client-identified VIPs.
• Execute Install/Move/Add/Change (IMAC) activities and other desk-side support.
• Respond to change management requests and install new PC equipment.
• Communicate repair status, arrival times, and estimates to users and service desk staff.
• Follow all documented service operations policies and procedures.

Requirements

• Location: Must be based in Melbourne, FL, USA
• Technical school certification or 2-4 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair kit.

Nice to have

• A+ certification.
• Relevant OEM Certifications.

Culture & Benefits

• Full-time employment.
• Work environment following EEO guidelines.