IT Help Desk

TL;DR

IT Help Desk (IT Support): Performing troubleshooting and repair of end-user computing hardware including PCs, laptops, and printers with an accent on desk-side support and hardware maintenance. Focus on resolving technical issues for VIPs, executing IMAC activities, and maintaining high customer satisfaction levels.

Location: Onsite in Melbourne, FL, USA

Salary: $20.50 per hour

Company

hirify.global provides professional technical support and hardware maintenance services for end-user computing environments.

What you will do

• Perform basic and complex troubleshooting and repair of PCs, desktops, laptops, tablets, and printers.
• Provide dedicated technical support to client-identified VIPs.
• Manage change requests, including the installation of new PC equipment and providing desk-side support.
• Execute Install, Move, Add, or Change (IMAC) activities.
• Proactively communicate repair status and time estimates to end-users and service desk personnel.
• Ensure adherence to all documented service operations policies and procedures.

Requirements

• Location: Must be based in or able to work onsite in Melbourne, FL, USA.
• Technical school certification or 2-4 years of relevant experience.
• Strong knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• Ability to lift and move computer equipment up to 50 lbs.
• Ownership of a basic repair kit.

Nice to have

• A+ certification.
• Relevant OEM Certifications.

Culture & Benefits

• Comprehensive Health, Dental, and Vision insurance.
• 401k retirement plan.
• Full-time stable employment.