Market Engineer I (IT Support)

TL;DR

Market Engineer I (IT Support): Providing first and second-level technical support for business technology, computer systems, and data communication infrastructure with an accent on property-based server, network, and end-user hardware maintenance. Focus on resolving complex technical incidents, executing system upgrades, and ensuring operational stability for gaming and hospitality environments.

Location: Must be based in Columbus, OH, United States (On-site)

Company

hirify.global is a leading hospitality and gaming corporation dedicated to creating extraordinary guest experiences through immersive worlds and service excellence.

What you will do

• Provide first and second-level support for end-user, customer-facing, and property-based infrastructure.
• Perform root cause analysis and mitigation for on-premises technology and network systems.
• Coordinate and execute installation, upgrades, and maintenance of hardware and software products.
• Participate in vulnerability remediation and ensure compliance with security and regulatory requirements.
• Respond to automated monitoring alerts and maintain local resource health.
• Track and document all incidents, service requests, and change activities in the Service Management System.

Requirements

• High school diploma required; Bachelor’s degree in a computer science-related field preferred.
• Must be able to obtain a jurisdictional casino gaming license.
• General understanding of production operating systems, local area networks, and communication protocols.
• Strong personal computing skills and excellent customer service abilities.
• Ability to work in a fast-paced, high-pressure environment with flexible shifts.
• Physical ability to lift up to 50 lbs and maneuver in casino environments.

Nice to have

• CompTIA A+, Network+, or Security+ certifications.
• Experience with mission-critical gaming and hospitality systems.
• Demonstrated entry-level technical skills in multiple platforms.

Culture & Benefits

• Commitment to People Planet Play corporate social responsibility framework.
• Focus on family-style service, respect, and teamwork.
• Opportunities for professional growth within a large-scale enterprise environment.
• Involvement in diverse technology projects across gaming and hospitality sectors.