Sales Operations Analyst (SaaS)

TL;DR

Sales Operations Analyst (SaaS): Managing and optimizing internal business systems to support sales and revenue generation with an accent on reporting analytics, commissions processing, and data modeling. Focus on building advanced Excel models, developing Looker dashboards, and streamlining cross-functional workflows between Sales, Billing, and IT.

Location: Hybrid. Must be based in or be able to work from the San Ramon, San Francisco, or Dallas offices (3 days/week in-office required)

Salary: $65,300 - $101,000 USD

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

• Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions.
• Develop and manage commissions processes and dashboards using Google Looker.
• Extract and manipulate raw data from multiple databases to provide actionable reporting for Sales, Billing, and Executives.
• Optimize and manage data within Salesforce, Logisense, and hirify.global VCC production records.
• Collaborate cross-functionally to automate workflows, standardize reporting, and manage project milestones.
• Handle custom special incentives for external partners and resolve commissions inquiries.

Requirements

• Bachelor’s degree and 5-8+ years of analyst or reporting experience.
• In-depth knowledge of data modeling techniques and advanced Excel skills.
• Working knowledge of Business Systems such as Google Looker, Salesforce, Logisense, or Coupa.
• Significant understanding of SaaS business models.
• Excellent verbal and written communication skills with high attention to detail.
• Location: Hybrid presence (Tuesday, Wednesday, Thursday) in San Ramon, San Francisco, or Dallas offices is required.

Culture & Benefits

• 100% employer-paid health, dental, and vision coverage starting on the first day.
• 401k saving plan with employer matching and a generous employee stock purchase plan.
• Annual performance bonus and other incentive compensation plans.
• Paid Time Off, company paid holidays, and 12 weeks of paid parental leave.
• Access to a personalized mental health support platform for employees and dependents.