Customer Service Coordinator (Automotive)

TL;DR

Customer Service Coordinator (Automotive): Managing customer satisfaction metrics and front-desk operations for a dealership with an accent on CSI score monitoring and client communication. Focus on delivering exceptional service experiences and acting as the primary point of contact for visitors and callers.

Location: Must be based in Tulsa, OK, USA

Company

A family-owned automotive group committed to customer and employee success with a history dating back to 1946.

What you will do

• Monitor and analyze manufacturer CSI scores across Sales, Service, and Parts departments.
• Respond to customer feedback and collaborate with internal teams to improve service quality.
• Manage the front desk and serve as the primary point of contact for all dealership visitors and callers.
• Maintain professional standards in all client interactions.
• Support dealership operations by ensuring a welcoming and efficient environment.

Requirements

• High school degree or equivalent required.
• Previous experience in a customer service role.
• Strong written and verbal communication skills.
• Technical aptitude and experience in electronic technical support.
• Must be able to work onsite in Tulsa, OK.

Nice to have

• Prior experience as an Automotive Delivery or CSI Coordinator.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off, vacation, and holidays.
• Life, AD&D, and disability insurance.
• Employee discounts and EAP services.