Customer Experience AI Architect (AI)

TL;DR

Customer Experience AI Architect (AI/GenAI): Designing and building AI-powered tools and agentic workflows to transform Vena’s CX organization with an accent on LLM integration and cross-functional process optimization. Focus on creating production-grade AI copilots for consultants and automating customer communications to reduce friction in implementation.

Location: Must be based in Canada. Option for full remote, hybrid, or onsite in Toronto.

Salary: $131,516 - $177,934 CAD

Company

hirify.global provides a data-driven planning and growth platform for finance teams, integrating deeply with Excel to bring clarity to business complexity.

What you will do

• Identify and translate CX pain points into AI use cases to improve productivity and time-to-value across the post-sales journey.
• Design and build production-grade AI tools, including LLM-based workflows, AI copilots for consultants, and automated communications.
• Develop reliable integrations and automation patterns across the CX stack using APIs and BI platforms to ensure data quality.
• Manage and prioritize the CX AI opportunity backlog based on strategic alignment, feasibility, and risk.
• Partner with IT, Security, and Product teams to ensure all AI solutions are governed, scalable, and meet responsible AI standards.
• Drive tool adoption through stakeholder training, playbooks, and change management.

Requirements

• 5+ years in Professional Services, Solution Architecture, or CX with a track record of delivering production AI tools in enterprise environments.
• Hands-on experience with LLM/GenAI development, prompt engineering, RAG architectures, and AI agent frameworks (e.g., OpenAI, Claude, Copilot Studio).
• Ability to translate business processes into clear AI requirements, value hypotheses, and success measures.
• Proficiency with API integrations, workflow automation tools, and BI platforms like Snowflake or Power BI.
• Must be based in Canada.

Culture & Benefits

• Competitive total rewards including Employee Stock Option Program, Retirement Savings, and 401k matching.
• Flexible work culture supporting remote, hybrid, or in-office arrangements.
• Comprehensive health and dental plans, Employee Assistance Program (EAP), and free Headspace subscription.
• Investment in growth through education subsidies and professional development programs.
• Generous leave options for vacation, wellness, personal time, and parental support.