Principal Customer Success Manager (Risk Analytics/Investment Management Software)

TL;DR

Principal Customer Success Manager (Risk Analytics/Investment Management Software): Partnering with buy-side investment managers to drive adoption and value realization from hirify.global One platform with an accent on risk analytics, portfolio optimization, and strategic client collaboration. Focus on developing customer success plans, orchestrating QBRs, analyzing usage data, and identifying expansion opportunities through value engineering and renewals.

Location: Hybrid in Singapore (office two days per week)

Company

World-leading provider of integrated investment management solutions and subsidiary of Deutsche Börse Group with 3,000+ colleagues worldwide.

What you will do

• Act as primary post-sale contact to drive platform adoption, usage optimization, and value delivery for hirify.global One.
• Co-create and execute customer success plans, including measurable KPIs, QBRs, and action plans from NPS feedback.
• Collaborate with sales, service delivery, and product teams to address operational issues and align solutions with client needs.
• Identify upsell/cross-sell opportunities, support renewals with business cases, and expand ARR through proactive relationship building.
• Engage C-level stakeholders on industry trends, pain points, and business outcomes in risk and analytics.

Requirements

• Hybrid work in Singapore, effective communication in cross-regional, multi-cultural environments.
• Proven post-sale customer success ownership with complex buy-side clients, including adoption, retention, and renewals.
• Strong expertise in risk analytics, portfolio analytics, investment risk solutions, and investment/asset management workflows.
• Experience using customer usage data, health signals, and analytics to guide adoption and business outcomes.
• Ability to navigate complex client organizations, build C-level relationships, and drive value engineering.
• Commercial mindset with collaboration across sales, product, services, and support teams.

Culture & Benefits

• Hybrid workplace model with flexible hours and office attendance two days per week.
• Attractive salary, bonus scheme, pension, and focus on work-life balance.
• Skills development, relationship building, and people-centered environment guided by values of caring, collaboration, curiosity, and courage.
• Equal opportunity employer committed to diversity and unbiased recruitment.

Hiring process

• Submit English application via career site (no personal data like photo or age).
• Applications processed continually; CV review within three weeks.
• Provide feedback during process to improve talent acquisition.