Claims Handler (Insurance)

TL;DR

Claims Handler (Insurance): Managing the end-to-end customer journey for property insurance claims with an accent on policy analysis and stakeholder communication. Focus on determining claim coverage, coordinating with contractors, and ensuring regulatory compliance.

Location: Hybrid (Stoke-On-Trent, UK). Hybrid working available after probation.

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and digital transformation.

What you will do

• Liaise with customers, insurers, and suppliers nationwide to manage the claims process.
• Analyze policies to determine claim coverage and devise efficient processing strategies.
• Manage policyholder correspondence to keep them informed about claim progress.
• Set up new claims, appoint contractors, and maintain internal systems.
• Issue payments and arrange final settlements as required.
• Ensure full compliance with contractual and regulatory requirements.

Requirements

• Strong communication skills with an empathetic, customer-centric approach.
• Ability to thrive and deliver swift outcomes in fast-paced environments.
• High attention to detail and a proactive attitude toward positive change.
• Strong numeracy, literacy, and IT skills.
• Ability to handle challenging professional conversations with grace and professionalism.

Culture & Benefits

• Professional development through a leadership training programme and funding for qualifications.
• Financial security including a pension (5% employer contribution) and life assurance.
• Wellbeing support via a 24/7 confidential helpline and a dedicated wellbeing centre.
• Generous leave policy starting at 25 days, increasing with tenure.
• Flexible work environment featuring hybrid options and a "dress for your day" policy.
• Social impact opportunities through employee volunteering and charity funding.

Hiring process

• Application and CV review.
• Initial phone screening.
• Formal interview.
• Offer and hiring.