Head of Implementation & Onboarding (SaaS)

TL;DR

Head of Implementation & Onboarding (SaaS): Transforming customer onboarding and implementation from manual processes into a scalable, AI-assisted delivery engine with an accent on AI-first delivery models and global team leadership. Focus on standardizing workflows, embedding AI-assisted discovery, and integrating the new delivery model across Professional Services, Product, and Customer Success.

Location: Must be based in Helsinki, Dublin, Amsterdam, or the UK

Company

hirify.global builds an end-to-end marketing intelligence platform that streamlines marketing data for over 200,000 businesses worldwide.

What you will do

• Transform onboarding and implementation from a manual process into a scalable, AI-assisted delivery engine.
• Lead a global team of implementation specialists across EMEA, North America, and JAPAC.
• Implement AI-first, human-in-the-loop delivery models for core onboarding and hirify.global Activate implementations.
• Bridge the gap between strategy and execution to ensure the new delivery model is integrated organization-wide.
• Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI specialists.
• Standardize onboarding workflows to promote reusability and consistency across different projects and regions.

Requirements

• Experience leading Professional Services, implementation, or onboarding teams in a SaaS environment.
• Proven track record in process transformation, standardization, or automation initiatives.
• Familiarity with AI, automation, or scalable delivery models.
• Experience managing global or distributed teams.
• Ability to work cross-functionally with Product and Customer Success teams.
• Must be based in or be able to work from Helsinki, Dublin, Amsterdam, or the UK.

Culture & Benefits

• Multicultural, resourceful, and collaborative team of over 400 growth-minded people.
• Corporate culture based on trust, transparency, and a keen focus on the customer.
• Inclusive workplace committed to fairness, respect, and diversity.
• Opportunity to work with a key industry player reporting 15% of global advertising spend.