Metro Service Manager (Customer Success)

TL;DR

Metro Service Manager (Customer Success): Managing the operational lifecycle of clients in a student transportation marketplace with an accent on bridging implementation, customer success, and ongoing operations. Focus on resolving complex client inquiries, optimizing ride experiences, and driving strategic business reviews.

Location: Remote (USA); Regional travel (10-20%) required

Salary: $80,000 - $90,000

Company

hirify.global is a Series D AI-forward company providing safe and simple supplemental student transportation through its marketplace software.

What you will do

• Serve as the primary point of contact for assigned clients, ensuring urgent and professional resolution of their needs.
• Lead the implementation of new business from contract signing through successful launch.
• Analyze ride experience feedback to identify improvement opportunities and implement service enhancements.
• Collaborate with cross-functional teams to address systemic issues affecting client satisfaction.
• Conduct virtual and in-person client meetings to strengthen relationships and align on goals.
• Drive the strategic planning and execution of business reviews to align service strategies with client objectives.

Requirements

• Must be based in the USA
• 5+ years of experience in Customer Success, Account Management, or Implementation, preferably in a startup environment.
• Willingness to travel 10-20% regionally to support service strategies and client relationships.
• Expertise in analyzing data, identifying trends, and implementing actionable solutions.
• Proficiency with CRM tools such as Salesforce or Kustomer and advanced Excel skills.
• Ability to actively leverage AI tools (e.g., Gemini) to streamline workflows and derive insights from data.

Culture & Benefits

• Equity stock options for every full-time employee.
• Comprehensive insurance: medical, dental, vision, and life insurance.
• Financial perks including 401(k) and FSA.
• Flexible vacation policy.
• AI-forward culture with investments in training and tool governance.
• Remote-first, mission-driven work environment.