Engagement Manager (AI)

TL;DR

Engagement Manager (AI): Driving AI adoption and onboarding for SMB customers to transform hiring workflows with an accent on change management and account health. Focus on systematizing customer success processes and collaborating with product teams to shape the AI roadmap.

Location: Must be based in New York City (NYC). Initially remote with a view to going hybrid in the future.

Salary: $100,000 - $125,000

Company

An AI company building agents that automate recruiting toil and augment human capabilities to help world-class companies hire with speed and precision.

What you will do

• Deliver high-impact onboarding for new SMB customers to ensure a smooth ramp and quick path to value.
• Drive product adoption at scale by using data to proactively identify and engage customers.
• Own account health by tracking usage to detect risk and balancing high-touch engagements with a scaled approach.
• Solve user problems quickly by coordinating with technical teams as needed.
• Design and refine a scalable approach to Customer Success to support thousands of users.
• Champion the customer voice by collaborating with Product and Sales to shape the roadmap and GTM messaging.

Requirements

• 2+ years of experience in a customer-facing role (Consultancy, Customer Success, Sales, RevOps, or similar).
• Must be based in New York City.
• Confident communication skills to guide customers through AI adoption and transformation.
• A love for experimenting and iterating on new ideas.
• Sharp, systematic, resilient, and motivated to win.

Culture & Benefits

• High compensation through cash and equity.
• Environment that fosters cohesion, collaboration, and high performance.
• Supreme rate-of-learning within a fast-growing AI company.
• Full suite of standard corporate benefits.