Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing deployment and activation success for an enterprise AI platform with an accent on driving platform adoption and building champion networks. Focus on translating complex business use cases into measurable AI outcomes and scaling enablement programs.

Location: Hybrid (Must be based in Chicago, IL or Austin, TX)

Salary: OTE $142K – $179K + Equity + Commission

Company

hirify.global is an enterprise generative AI platform that helps leading organizations orchestrate AI-powered work using proprietary enterprise-grade LLMs.

What you will do

• Own activation and platform success by translating customer use cases into high-impact AI workflows.
• Develop and implement activation strategies, including champion programs and usage dashboards.
• Build and scale advocate networks and power user communities within customer organizations.
• Facilitate live and virtual training sessions and customized workshops for diverse audiences.
• Collaborate cross-functionally to refine training materials based on adoption data and customer feedback.

Requirements

• Must be based in Chicago, IL or Austin, TX
• 5+ years of experience in customer success, specifically owning activation and adoption outcomes.
• Proven track record of building advocate networks and champion communities.
• Ability to design and deliver custom AI solutions and demos for business stakeholders.
• Expertise in delivering instructor-led workshops (virtual and live).
• Ability to travel up to 25% domestically and internationally

Culture & Benefits

• Competitive compensation with stock options and 401k.
• Comprehensive medical, dental, and vision coverage for employees and families.
• Generous PTO and 16 weeks of paid parental leave.
• Annual wellness and learning and development stipends.
• Company-wide and team off-sites.