Partner Success Manager (SaaS)

TL;DR

Partner Success Manager (SaaS): Managing partner portfolios to drive renewals and identify growth opportunities with an accent on long-term retention and expansion. Focus on operational follow-through, leveraging AI tools for account prioritization, and coordinating strategic account moves with BPMs.

Location: Must be based in Tel Aviv

Company

hirify.global is an AI-powered IT platform providing RMM, Helpdesk, Ticketing, and Reporting solutions to over 23,000 IT professionals worldwide.

What you will do

• Own the renewal cycle for the partner portfolio, tracking health signals and driving on-time renewals.
• Build durable relationships with partner stakeholders via calls, email, and LinkedIn.
• Identify and close upsell and cross-sell opportunities within partners' customer bases.
• Utilize AI tools and internal copilots to prioritize the book and spot expansion signals at scale.
• Collaborate with the BPM on QBRs, joint planning, and strategic account moves.
• Contribute to Partnerships & Alliances initiatives, including partner enablement and process improvements.

Requirements

• 3+ years in customer success, account management, BDR/SDR, channel, or partnerships (SaaS preferred).
• Excellent written and spoken English.
• Strong commercial instinct for reading renewal forecasts and conducting value-based conversations.
• Strong communication skills across phone, writing, and LinkedIn.
• Ability to thrive in a fast-moving, global, matrixed environment.

Nice to have

• Hands-on Salesforce experience.
• Familiarity with the MSP / IT channel.
• Exposure to AI tools in a commercial workflow.

Culture & Benefits

• Open, transparent, and supportive environment with high autonomy.
• Front-row seat to senior partnerships leadership and exposure to global markets.
• Clear career path toward BPM or senior channel roles.
• Opportunity to work in the heart of Tel Aviv within a passionate and innovative team.