Italian Bilingual Customer Service Agent

TL;DR

Italian Bilingual Customer Service Agent (Customer Support): Managing inbound and outbound communications for a dance program with an accent on account management and membership retention. Focus on resolving customer inquiries via calls, emails, and live chats to ensure positive user experiences.

Location: Remote. Work schedule: Monday - Friday, 6:00 AM - 3:00 PM Mountain Time (MST).

Company

hirify.global is a global outsourcing provider connecting businesses with skilled remote professionals.

What you will do

• Handle inbound and outbound calls, emails, and live chat interactions with customers.
• Manage customer inquiries regarding account details and membership needs.
• Implement retention strategies to prevent membership cancellations.
• Respond to order-related inquiries in a timely and professional manner.
• Maintain accurate and detailed documentation of all interactions in project systems.

Requirements

• Fluency in Italian and English with strong soft skills.
• Must submit a video recording introduction saved in Google Drive.
• OS: Windows 10/11 (MacBooks are strictly prohibited).
• Hardware: Dual monitors and a USB-connected headset (No Bluetooth/3.5mm).
• Connectivity: Verified Static IP or a confirmed path to obtain one.
• Ability to handle high-volume, back-to-back contacts in a fast-paced environment.

Nice to have

• Previous experience in sales or customer retention.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Structured shifts with two paid 15-minute breaks.