Customer Care Specialist (Dutch Market)

TL;DR

Customer Care Specialist (Dutch Market): Managing customer and restaurant partner inquiries via phone, email, and chat with an accent on user experience and issue resolution. Focus on providing tailored technical support for the reservation platform and optimizing the customer journey.

Location: Based in Barcelona, Spain (Hybrid: 2 days home office per week)

Company

hirify.global is a leading European restaurant booking platform and part of the Tripadvisor Group, connecting diners with restaurants across 11 countries.

What you will do

• Respond to incoming customer requests via phone, email, and chat.
• Assist users with questions regarding the electronic reservation book, website, and mobile application.
• Provide personalized solutions based on the specific needs of the customers.

Requirements

• Native-level Dutch and fluent English.
• Must be based in Barcelona.
• Proven experience working in a customer support environment.
• Proficiency in using CRM tools.
• Strong communication skills and a customer-centric mindset.

Culture & Benefits

• Permanent employment contract with a flexible working environment.
• Competitive fixed salary and performance-based bonuses.
• Comprehensive health, life, and disability insurance fully covered by the company.
• Lunch vouchers for every working day.
• Inclusive culture with dedicated parental and caregiver leave policies (12 weeks paid).
• Lifestyle benefits for physical activities, travel, and family support.