Local Support Specialist (TravelTech)

TL;DR

Local Support Specialist (TravelTech): Providing B2B partner support and managing booking modifications for a travel-tech platform with an accent on high-quality communication and case resolution. Focus on managing tickets, coordinating with internal departments, and ensuring partner satisfaction in Italian and English.

Location: Remote (Must be based in Romania, Greece, Cyprus, Bulgaria, Slovenia, or Argentina)

Company

hirify.global is a fast-growing international travel-tech company providing B2B booking services.

What you will do

• Provide initial advice and updates to B2B partners via calls and tickets in Italian and English.
• Handle booking modifications and relocations with urgency and attention to detail.
• Manage incoming tickets and follow up on escalations to ensure proactive resolution.
• Coordinate with other departments to ensure smooth service delivery and workflow.
• Document all partner interactions accurately within the CRM system.

Requirements

• Advanced level (C1+) of Italian and English (written and spoken).
• Must be based in Romania, Greece, Cyprus, Bulgaria, Slovenia, or Argentina.
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators (preferred).
• Ability to handle stressful situations and urgent issues professionally.
• Proactive mindset with a result-oriented approach to problem-solving.

Nice to have

• Knowledge of Spanish, Greek, Romanian, Serbian, or other languages.

Culture & Benefits

• Fully remote work environment.
• Compensation includes base payment plus monthly bonuses.
• Professional growth through seminars, trainings, and conferences.
• Corporate discounts on hotels and other travel services.
• Young and energetic team culture.

Hiring process

• CV review and application screening.
• Initial interview with the HR team.
• Internet speed test to ensure remote work readiness.
• Final interview with the Hiring Manager.