English Speaking Customer Support Operator (Ecommerce)

TL;DR

Customer Support Operator (Ecommerce): Handling customer inquiries and resolving issues via phone, email, and chat with an accent on empathy and professional communication. Focus on troubleshooting common problems, maintaining CRM records, and improving customer satisfaction metrics.

Location: Must be based in Moldova (Chișinău, Balti office or remotely)

Company

Europe’s leading online platform for the automotive aftermarket, specializing in a digital-first e-commerce approach across 27 countries.

What you will do

• Respond to customer inquiries via phone, email, chat, and other channels in a timely manner.
• Provide accurate product and service information while addressing concerns with empathy.
• Document all customer interactions and maintain detailed records in the CRM system.
• Troubleshoot common issues and escalate complex problems to appropriate departments.
• Identify customer needs to provide personalized solutions that enhance satisfaction.
• Monitor customer feedback to help improve products and services.

Requirements

• Fluent English communication skills, both written and verbal.
• Proven customer service experience in a corporate or support environment.
• Strong interpersonal skills and a customer-focused mindset.
• Proficiency with computer systems and basic software applications.
• Location: Based in Moldova (Chișinău, Balti or remote).

Nice to have

• Experience with CRM software or ticketing systems.
• Multilingual capabilities.
• Experience working in a remote or distributed team environment.

Culture & Benefits

• International career in a multicultural environment with growth opportunities.
• Professional development via 650+ e-courses on Leadership and soft skills.
• Free English and German language classes.
• Annual vacation of 28 calendar days plus a day off on your birthday.
• Free company events, activities, and fruit days.