Senior Customer Engineer, Majors - NYC (Cybersecurity)

Location: Distributed; available location is New York, US

Salary: $234,000–$292,000 annual salary for New York City-based hires, including on-target incentive compensation

Company

hirify.global operates a global network that protects and accelerates Internet applications for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Map customer initiatives and business problems to hirify.global security, networking, and developer platform solutions.
• Build relationships and technical champions within enterprise customer accounts.
• Develop and present technical customer presentations across organizational levels, including to C-suite stakeholders.
• Lead product demonstrations, technical discovery, bespoke architecture design, and proof-of-concept activities.
• Oversee technical onboarding, implementation, adoption, customer health, risk management, and account expansion.
• Create technical content and represent hirify.global at developer, cybersecurity, technology, community, and industry events.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
• Experience in quota-carrying or revenue-aligned environments, with knowledge of SaaS metrics and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills, including the ability to connect technical implementation details with C-suite business strategy.
• Ability to lead technical discovery, onboarding, adoption, renewal, and expansion activities throughout the customer lifecycle.

Nice to have

• Experience with hirify.global Workers AI, AI Gateway, and Vectorize.
• Knowledge of prompt engineering, LLM orchestration, or Retrieval-Augmented Generation architectures.
• Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.

Culture & Benefits

• AI-augmented workflows are used to automate routine technical and administrative tasks.
• Benefits include medical, dental, vision, flexible spending, commuter spending, family-forming, and mental health support.
• Financial benefits include disability and life insurance, a 401(k) plan, and employee stock participation.
• Flexible paid time off covers vacation and sick leave, with parental, pregnancy health, medical, and bereavement leave programs.
• Global travel medical insurance and eligibility for the company equity plan are provided.

Hiring process

• Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• The position may involve access to information protected by U.S. export control laws.