Engagement Manager Lead (AI)

TL;DR

Engagement Manager Lead (AI/MLOps): Leading end-to-end customer programs from contract signature through expansion for an AI-driven platform with an accent on adoption, implementation, and technical delivery. Focus on bridging strategic intent with day-to-day execution, directing delivery pods, and translating field intelligence into product feedback.

Location: Remote (US), New York City preferred

Salary: $275,000 USD

Company

hirify.global builds software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale.

What you will do

• Own the customer program end-to-end, from contract signature through expansion, ensuring clear milestones and outcomes.
• Direct the delivery pod, including Forward Deployed Engineers and Integration & Architecture teams, to maximize value.
• Partner with account teams to ensure engagements are scoped for excellence and executable.
• Manage relationships from C-suite sponsors to data scientists, bridging the gap between strategy and delivery.
• Drive rollout, enablement, and change management to ensure high product adoption.
• Identify and qualify new use cases and expansion opportunities in partnership with sales and customer success.

Requirements

• Must be based in the United States.
• 4–8 years in enterprise customer-facing disciplines such as implementations, consulting, or technical program management.
• Proven experience leading teams, direct reports, or cross-functional pods of engineers and specialists.
• Technical fluency across software architecture, predictive modeling, and agentic systems.
• Ability to convert unstructured executive conversations into executable plans in ambiguous environments.
• Experience in life sciences, financial services, or regulated industries is a meaningful advantage.

Culture & Benefits

• Competitive compensation including equity, company bonuses, or sales commissions.
• Comprehensive benefits package: medical, dental, vision, and 401(k) plan.
• Wellness stipends provided to employees.
• Culture rooted in a growth mindset, diversity, and the belief that continuous improvement is always possible.
• Environment focused on teaching and learning to equip employees for success.