Principal Technical Program Manager (SaaS)

TL;DR

Principal Technical Program Manager (SaaS): Leading strategic programs for Enterprise Support to improve customer experience and business outcomes with an accent on operational scaling and cross-functional alignment. Focus on designing delivery frameworks, managing complex dependencies across Engineering and Product, and optimizing premium support services.

Location: Remote (USA, Canada, or Europe). hirify.global does not offer visa sponsorship for this role.

Compensation: US $122.5K – $175K, EU €91K – €130K, Canada CA$170.1K – CA$243K + Equity

Company

A globally distributed, remote-first team building the tools that define how software gets built and delivered.

What you will do

• Manage large cross-functional programs focusing on Enterprise and Premium Support delivery.
• Create and track roadmaps, timelines, milestones, and inter-team dependencies.
• Partner with Sales and Revenue teams to drive retention and value of premium support services.
• Identify technical and operational risks early and create mitigation and contingency plans.
• Lead alignment and decision-making across Engineering, Product, Security, and Support.
• Use data to evaluate process effectiveness and drive ongoing operational scaling.

Requirements

• 8+ years of experience in Technical Program Management or Senior Support Leadership in a SaaS environment.
• Proven track record of delivering high-touch premium support services to large enterprise customers.
• Deep understanding of Enterprise Support and Premium Support operations and delivery.
• Proficiency with AI Agentic Tools (Claude, Codex, Cursor), Cloud platforms (AWS, GCP, Azure), and Salesforce.
• Experience leading large-scale, complex programs across global teams and organizations.
• Must be based in the US, Canada, or Europe; no visa sponsorship available.

Culture & Benefits

• Remote-first culture with high flexibility and designated quarterly Whaleness Days.
• Equity options to share in the company's success.
• Technology stipend ($100 USD net/month) and home office setup.
• 16 weeks of paid parental leave and a flexible PTO plan.
• Training stipend for professional courses, classes, and conferences.