Manager, Inside Sales (SaaS)

TL;DR

Manager, Inside Sales (SaaS): Leading a high-performing team of Inside Sales Representatives to manage the end-to-end renewal process for Mid-Market and Enterprise customers with an accent on NRR performance and retention growth. Focus on coaching sellers, optimizing renewal playbooks, and collaborating cross-functionally to ensure forecast accuracy and deal quality.

Location: Must be based in London, UK (London Hub)

Company

hirify.global is a collaborative design platform that empowers teams to brainstorm, prototype, and iterate using AI to make design accessible to all.

What you will do

• Hire, onboard, and coach Inside Sales Representatives on negotiation and customer engagement.
• Own NRR performance, monitoring KPIs such as GRR, expansion, and churn/contraction metrics.
• Lead renewal forecasting, pipeline reviews, and inspection of deal quality.
• Develop and iterate on renewal playbooks for various account types and coverage models.
• Collaborate with Sales, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategies.
• Act as a senior sponsor for complex, high-value renewals and handle escalations.

Requirements

• 5+ years of experience in B2B SaaS renewals, account management, or sales.
• 2+ years of experience leading and developing sales teams.
• Proven success in exceeding retention and growth targets.
• Proficiency with Salesforce and renewals tooling (e.g., Ironclad).
• Deep understanding of SaaS metrics including GRR and NRR.
• Must be based in London and available for in-person onboarding.

Nice to have

• Proficiency in German or French to support EMEA customers.
• Experience building or scaling regionalized renewals or inside sales organizations.

Culture & Benefits

• Inclusive, high-performance culture rooted in coaching, collaboration, and accountability.
• "Grow as you go" philosophy that encourages curious people to learn and develop.
• Commitment to diversity, equity, and inclusion as an equal opportunity workplace.
• Provision of reasonable accommodations for individuals with disabilities.