Manager, Inside Sales (London, United Kingdom)

Location: London, England; full-time role held from the London Hub. In-person onboarding is required.

Company

Figma develops a collaborative design platform that helps teams brainstorm, prototype, translate designs into code, and iterate with AI in real time.

What you will do

• Lead, hire, onboard, and coach Inside Sales Representatives and Senior Inside Sales Representatives through regular 1:1s, career development, and skill-based coaching.
• Own renewal performance for unassigned, mid-market, enterprise, and strategic customers, tracking NRR, GRR, expansion, churn, and contraction.
• Lead renewal forecasting, pipeline reviews, deal-quality inspections, and data-driven identification of at-risk renewals.
• Develop and refine renewal playbooks for LOA/TBH coverage, multi-organization renewals, and non-ELA accounts.
• Partner with Sales, Customer Success, GTM leadership, Deal Desk, Legal, and Finance on renewal strategy, account coverage, quoting, approvals, and deal execution.
• Sponsor complex or high-value renewals and improve data hygiene, renewal velocity, and forecast predictability.

Requirements

• 5+ years of experience in B2B SaaS renewals, account management, or sales, including 2+ years leading teams.
• Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets.
• Strong cross-functional collaboration skills and the ability to build trust and alignment with Sales, Customer Success, and Operations leaders.
• Strong sales and operational skills, including discovery, demos, negotiation, forecasting, pipeline inspection, and data-driven decision-making.
• Experience with Salesforce and renewal tools such as Ironclad.
• Strong understanding of SaaS metrics, including GRR, NRR, and expansion rate.

Nice to have

• German or French proficiency to support EMEA customers.
• Experience helping build or scale a regionalized renewals or inside sales organization.

Culture & Benefits

• Inclusive, high-performance culture focused on coaching, collaboration, accountability, and continuous development.
• Equal employment opportunity and reasonable accommodations throughout the application, interview, and employment process.
• Video interviews require candidates to keep cameras on.
• In-person onboarding is required if hired.
• Applications are limited to five within any rolling 30-day period, and candidates may not reapply to the same active or recently rejected role within the stated limits.

Hiring process

• Video interviews require the camera to remain on.
• Reasonable accommodations are available for interviews and other hiring stages.