Customer Value Architect (AI)

Location: Portland, United States; hybrid work with meaningful on-site time with customers

Salary: $130K–$190K base salary annually, plus equity

Company

hirify.global develops engineering-grade, physics-enabled digital twins of electricity grids using advanced machine learning to help utilities assess infrastructure risks, optimize investments, and improve grid resilience.

What you will do

• Build proficiency with the hirify.global platform and translate its functionality into customer value.
• Drive platform adoption, enablement, and successful use across enterprise customer organizations.
• Translate customer strategic priorities into technical solutions, business cases, and measurable ROI frameworks.
• Act as a trusted commercial and technical advisor while identifying expansion opportunities and emerging customer needs.
• Collaborate with Sales and Deployment teams on account strategies, adoption frameworks, growth, and value reviews.
• Design and deliver customer-focused training sessions and workshops aligned with workflows and goals.

Requirements

• Significant experience in enterprise account engagement, strategy, and client management, ideally in a large consulting organization.
• Experience with enterprise software platforms and deployments.
• Software engineering or other relevant technical experience, including programming, data integration, macros, or software languages.
• Experience developing customer value and ROI frameworks connected to strategic and business priorities.
• Strong communication, critical thinking, problem-solving, and external stakeholder engagement skills.
• Ability to work in a hybrid Portland role and spend meaningful time on-site with customers.

Nice to have

• Experience in infrastructure or the energy sector.

Culture & Benefits

• Competitive salary and ESOP.
• Career development and growth opportunities.
• Meritocratic, non-bureaucratic, low-ego work culture.
• Opportunity to work on complex products and real-world infrastructure problems.
• Direct responsibility for the growth of a high-growth company.