Senior Customer Success Manager (AI)

Location: New York, New York, United States; office-first culture with three days per week in the office for most roles and 10–20% travel required.

Salary: $104,325–$156,487.50 USD annual base pay, with potential bonuses, equity, and/or commissions.

Company

hirify.global provides an AI-ready governance platform that combines regulatory intelligence, automation, and connected workflows for responsible data use.

What you will do

• Manage a portfolio of enterprise and strategic customers throughout the customer lifecycle, from onboarding through renewal.
• Build trusted-advisor relationships with customer stakeholders and executive sponsors.
• Drive product adoption, customer value, retention, expansion, and measurable ROI.
• Coordinate with Sales, Product, Engineering, Professional Services, and Consulting teams to deliver customer solutions.
• Lead business reviews, provide best-practice guidance, and communicate proactively during critical escalations.
• Advocate for customer requirements, align customer roadmaps with the product roadmap, and identify training and growth opportunities.

Requirements

• BA/BS degree in a relevant subject.
• 5–7 years of experience in customer success, professional services, technical consulting, or another client-facing role.
• Experience managing enterprise and strategic customers and engaging stakeholders at all levels, including C-suite executives.
• Excellent verbal and written communication skills, including meeting facilitation and webinar delivery.
• Experience implementing SaaS solutions, strong technical aptitude, and enthusiasm for technology.
• Experience with Salesforce, Gainsight, or other customer-success technology applications.

Culture & Benefits

• Office-first working environment with regular in-person collaboration.
• Comprehensive healthcare coverage, flexible paid time off, and retirement account support.
• Equity RSUs, annual performance bonus opportunities, and 14+ weeks of paid parental leave.
• Career development opportunities and company-paid privacy certification exam fees.
• Support for employees’ physical, mental, and emotional well-being.