Enterprise Customer Success Manager (AI)

Location: New York City, New York, United States. Hybrid work with a minimum of 3 days per week in the assigned office.

Salary: $111,000–$160,000 USD base salary annually, plus eligibility for equity and benefits.

Company

hirify.global provides an intelligent content management platform that helps organizations collaborate, manage content lifecycles, secure information, and transform workflows with enterprise AI.

What you will do

• Own post-sales relationships for a portfolio of enterprise customers and drive measurable business outcomes and long-term value.
• Map and redesign customer workflows and identify AI-powered use cases.
• Translate customer goals into value hypotheses, success metrics, and practical AI solutions.
• Lead change management, stakeholder alignment, enablement, and executive engagement to drive adoption.
• Conduct strategic adoption reviews focused on outcomes, ROI, risks, and future opportunities.
• Collaborate with Sales, Product, Engineering, and Professional Services to expand customer value and influence product direction.

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
• Experience working with enterprise customers and senior stakeholders or executives.
• Ability to translate customer needs into practical solutions and measurable business outcomes.
• Comfort discussing integrations, systems, and data flows at a high level.
• Hands-on experience with modern AI platforms and tools, with enough technical depth to evaluate and challenge solutions without writing production code.
• Strong communication, storytelling, proactive problem-solving, and collaboration skills.

Culture & Benefits

• AI-first environment focused on using AI to improve decisions and unlock new use cases.
• Community and in-person collaboration are core parts of the working culture.
• Equity and employee benefits are included.
• Equal opportunity employer committed to an inclusive workplace and reasonable accommodations.