Sales Training & Workforce Manager

TL;DR

Sales Training & Workforce Manager: Own onboarding, training, and daily productivity for outbound call-center operations with an accent on workforce management, queue/lead allocation, and compliance readiness. Focus on coaching QA trends into script updates, keeping utilization high with real-time queue control, and ensuring every agent is FCC and TCPA compliant before their first call.

Company

hirify.global is a fast-growing health and wellness brand operating as a fully remote team.

What you will do

• Own onboarding and certification to make new hires revenue-ready within two weeks.
• Manage daily productivity across Decline Recovery, Abandoned Cart, Appointment Setters, and Restock agents.
• Allocate leads across channels in real time based on volume, priority, and headcount; keep idle time at zero.
• Run power hours, redirect agents, and maintain live queue performance.
• Review QA trends and turn them into coaching conversations and script updates.
• Ensure agents understand FCC and TCPA compliance standards before placing their first call.

Requirements

• 4+ years in outbound call center operations, including 2+ years managing others remotely.
• Hands-on experience training remote agents in a scripted or semi-scripted environment.
• Workforce management experience: live queues, mid-shift lead redistribution, and high utilization.
• Salesforce and Google Workspace proficiency to pull reports and spot issues early.
• Working knowledge of TCPA and FCC outbound compliance sufficient to brief a team.
• VoIP experience (Vonage or equivalent), including call monitoring and coaching; availability during Central Time core business hours (peak Thu–Sat).

Culture & Benefits

• 100% remote, full-time W-2 role with no commute and no office micromanagement.
• Base salary: $55,000–$65,000 depending on experience.
• Performance bonus tied to team results (total comp target $70,000–$75,000).
• Remote-first environment with a Kaizen mindset and direct leadership communication.
• Required remote setup: dedicated quiet workspace, reliable high-speed internet with backup, and a quality headset for call monitoring/coaching.