Contact Center Inbound Sales Agent (Home Security)

TL;DR

Contact Center Inbound Sales Agent (Home Security): Converting inbound leads into active customers through value-based selling with an accent on relationship building and customer needs identification. Focus on providing personalized home security recommendations and executing sales methodologies to ensure customer loyalty.

Location: Remote (Must be eligible for certification via the Virginia Department of Criminal Justice Services)

Salary: $20 per hour

Company

A high-tech home security company dedicated to keeping every home secure through a culture of collaboration and innovation.

What you will do

• Convert inbound leads to active customers through value-based selling and charismatic communication.
• Assist future customers in selecting the security systems and services best suited for their specific lifestyle needs.
• Identify key customer insights to provide tailored recommendations for securing homes, families, and pets.
• Perform essential customer follow-up activities, including managing quotes and information requests.
• Accurately collect and input customer data for proper identification and system records.
• Recommend special promotions and affiliated partner products to enhance customer security.

Requirements

• Proven success in an inbound or outbound phone-based sales environment.
• Must be eligible for certification as an electronic security employee, requiring fingerprinting and background checks via the Virginia DCJS.
• Enhanced active listening skills to identify the best solutions for customers.
• Comfort with technology and the ability to provide technical assistance for consumer electronics.
• Strong record of attendance and timeliness within a structured work environment.
• Clear and effective written and verbal communication skills.

Culture & Benefits

• No-ego culture of collaboration where employees are encouraged to grow and thrive.
• Focus on customer obsession, building deep empathy and long-term relationships.
• Values-driven environment emphasizing agility, humility, and mutual support ("Lift As We Climb").
• Commitment to equal opportunity and inclusive hiring practices.