Claims Handler (Insurance)

TL;DR

Claims Handler (Insurance): Managing a caseload of Public and Employers Liability claims with an accent on personal injury, product liability, and property damage. Focus on handling claims from inception to settlement pre-litigation and ensuring compliance with client SLAs.

Location: Hybrid (1 day in office, 4 days from home). Must be based in or able to commute to the Liverpool or Leeds office

Company

hirify.global (Keoghs) is a leading provider of legal and claims solutions to insurers, businesses, and other suppliers in the insurance sector.

What you will do

• Proactively manage a caseload of Public Liability, Employers Liability, Property Damage, and Product Liability claims.
• Handle claims from inception through to pre-litigation settlement for cases up to a reserve value of £20,000.
• Maintain accurate data within the relevant case management system.
• Ensure strict compliance with client SLAs and maintain high quality service standards.
• Collaborate with the Team Leader on additional assigned tasks to ensure productivity levels are met.

Requirements

• 12 months of relevant experience OR 6 months of experience plus a law degree or equivalent.
• Experience working with the MOJ Claims Portal.
• Strong communication, negotiation, and organizational skills.
• Excellent attention to detail and commitment to customer service.
• Ability to manage a high-volume workload independently and as part of a team.

Culture & Benefits

• 25 days holiday per year with the opportunity to buy or sell 3 days.
• Simply Health Care Cash Plan and 24/7 online GP, mental health, and virtual wellbeing support.
• Pension contribution (5% Employee / 3% Employer).
• Death In Service benefit after one year of service.
• Access to Cycle to Work, Tech, and Season Ticket Loan schemes.
• Various discounts through Gourmet Society and Merlin Attractions.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.