Senior Manager, Chapter Wish Relations (Nonprofit)

TL;DR

Senior Manager, Chapter Wish Relations (Nonprofit): Supporting chapter operations and wish-granting activities during staffing shortages or transitions with an accent on operational stability and national standard alignment. Focus on managing wish pipelines, coordinating cross-chapter wish enablement, and providing strategic guidance to chapter leadership.

Location: Remote (Continental US). Applicants must be authorized to work for any employer in the U.S.

Salary: $86,196 - $100,000 USD

Company

The world's largest wish-granting organization dedicated to uniting communities to grant life-changing wishes for eligible children.

What you will do

• Act as an interim resource in chapters to manage day-to-day wish-granting functions including onboarding, design, and vendor engagement.
• Assess chapter workflows and risk areas to stabilize and advance wish pipelines independently.
• Coordinate the transfer of wishes between chapters to ensure timely fulfillment when local capacity is constrained.
• Provide operational advisory and stabilization support during chapter leadership or staffing transitions.
• Collaborate with national and chapter leadership to align execution with organizational standards and policies.

Requirements

• Bachelor's degree in nonprofit management, business, or related field.
• Must be authorized to work for any employer in the U.S. (No sponsorship provided).
• 5+ years of program management or shared services experience, preferably in a federated non-profit.
• 2+ years in a people management or leadership position.
• Proficiency in Salesforce and WVC.
• Strong expertise in Microsoft Office, specifically Word and Excel.

Culture & Benefits

• Comprehensive medical, vision, and dental benefits effective on day 1.
• 401(k) retirement savings plan with 5% match after one year of service.
• Competitive PTO, 10 sick days, and 11 paid holidays.
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program.
• Full hardware setup provided (laptop, 24" monitor, and docking station).
• Additional perks including pet insurance and discounts for theme parks and events.