Director of Product Management (AI)

TL;DR

Director of Product Management (AI): Owning the product vision, strategy, and lifecycle of an AI-native answering service platform for clinical communications with an accent on healthcare interoperability and clinical workflows. Focus on building AI-native product practices, scaling the AI platform, and integrating HL7/FHIR standards into AI-driven healthcare operations.

Location: Must be based in the US (Remote)

Company

hirify.global is a leading provider of clinical communication and physician scheduling solutions in the health IT space, helping medical practices and hospitals optimize care delivery.

What you will do

• Define and own the product strategy and roadmap for the AI answering service platform.
• Lead ongoing customer discovery and workflow observation with clinical and administrative end users.
• Design and run structured product experiments, including A/B tests and pilot programs, to validate AI hypotheses.
• Integrate healthcare interoperability standards (HL7, FHIR) into AI feature design and requirements.
• Manage the relationship and delivery accountability with outsourced development partners.
• Establish AI-native PM practices and build out the product and design team as the platform scales.

Requirements

• Must be based in the United States.
• 8+ years of product management experience, with 3+ years owning AI, NLP, or conversational AI products in production.
• Working knowledge of healthcare interoperability standards: HL7 v2, FHIR, and API integration patterns.
• Familiarity with HIPAA regulations, including data minimization and PHI handling.
• Technical fluency to critically evaluate AI capabilities and prototype concepts using AI-assisted tools.
• Proven track record of shipping AI features at scale and iterating based on production data.

Nice to have

• Experience with healthcare contact center operations or clinical communication platforms.
• Hands-on familiarity with voice agent frameworks or telephony product design.
• Exposure to LLM evaluation practices and prompt engineering workflows.
• Ability to prototype using tools such as Figma, Claude, or Replit.

Culture & Benefits

• Remote-first work environment.
• Comprehensive Health, Dental, Vision, Life, and Disability Insurance available from day one.
• 401K with company match and immediate vesting.
• Competitive paid time off policy, including 17 company holidays and 2 floating holidays.
• Clear career progression path toward VP of Product.