Service Lane Manager (Automotive)

TL;DR

Service Lane Manager (Automotive): Managing the service drive performance, people, and processes at a Toyota dealership with an accent on advisor coaching and KPI optimization. Focus on driving CSI and ELR metrics, developing advisor skills, and aligning lane flow with shop capacity.

Location: Charlotte, NC, USA. Must be authorized to work in the USA.

Salary: $120,000 – $180,000+

Company

hirify.global is a fast-growing automotive brand focused on guest treatment and providing growth opportunities for its employees.

What you will do

• Lead and coach a team of 4 advisors to improve performance, accountability, and professional development.
• Drive key metrics including CSI, ELR, hours per RO, menu penetration, and advisor effectiveness.
• Conduct daily lane huddles and provide consistent one-on-one coaching and feedback.
• Handle escalated customer concerns with empathy and ownership to ensure a customer-first experience.
• Partner with the Service Manager and Shop Foreman to align service lane flow with shop capacity.
• Maintain high standards for RO quality, pricing accuracy, and manufacturer compliance.

Requirements

• Proven automotive service leadership experience as a Lane Manager or Lead Advisor.
• Strong understanding of Toyota service processes and dealership operations.
• Track record of improving advisor performance and customer satisfaction levels.
• Valid driver’s license and a good driving record.
• Authorized to work in the USA.
• Ability to pass pre-employment background checks, MVR, and drug tests.

Nice to have

• Experience with Ford service processes.
• Proficiency with DMS systems such as CDK or Reynolds.

Culture & Benefits

• Comprehensive benefits package including Medical, Dental, Vision, HSA, 401k, and PTO.
• Award-winning training programs and a strong commitment to internal promotions.
• Low industry turnover with a culture of peer-to-peer teamwork and recognition.
• Special perks for purchasing/leasing vehicles and personal automotive concierge service.